27 May 2009

NHS

I called NHS Direct just now to ask for advices regarding my swelling gum. Their first response was they were exceptionally busy at that time and if my case is not urgent, they might get back to me up to 24 hours. I shuddered. My gum was literally killing me and how could they nonchalantly ask me to be patient...?



But then, less than 3 minutes after that, a lady picked my call and inquired about my case. She politely and patiently asked me question
s about my tooth, despite my insistence for her to repeat whatever she had just said. *Pekak badak* She first asked about my details, you know, my D.O.B., my phone number, my home address, bla bla bla.. At first I was annoyed by this. I mean, I really really urgently needed attention and the least she could do was to refer me to a dentist or something. Then she asked me a few questions about my gum, cross-checking with me whether it is an external injury as in somedody punched my face or something, or just a normal wisdom-tooth case.

She then told me, NHS would get back to me as she has to refer my case to the NHS Dental Practice. She said, it might take up to 2 hours before somebody would speak to me, but normally it would take half an hour. They were very busy, after all.

I said, ok, thank you so much. I sincerely meant it coz the lady was so nice and all. Barely 4-5 minutes after I hung up, my phone rang (vibrated actually...) and NHS's number appeared on the screen. I was plesantly surprised. I picked the phone and a lady on the other line introduced herself as a nurse from the Dental Practice. I could barely conceal my smile. Efficiency!

Before she cross-examined me, she first asked me, again, about my details. Just to confirm I guess. Then she started listening to my problem. I could sense she was listening intently. At the end, she recommended a few things which I can do to ease the pain and soothe the swelling. She also gave me 2 numbers to call first thing tomorrow morning; the nearest dental practice from where I live. She ended the conversation with a strikingly loving reminder that I should take care of myself and like many other typical Brits, "Have a nice day!"

Subhanallah. I mean... What else could I ask for right...? I was utterly impressed, and surprised at the same time by NHS's efficiency, in spite of all the grumbles and accusations I have heard before. I wonder what would be the case if I were to be back in Malaysia. Not to offend anyone but you tell me how is it like to be treated by the government's hospital.

Quoting Sheikh Hamza Yusuf, "I would rather live as a Muslim in the West than most in the Muslim countries, because I think the way the Muslims are allowed to live in the West is closer to the Muslim way."

You know where I am going with this. But no, not today. I have to continue with my revision. Last paper on Friday. Hopefully my dear beloved wisdom tooth has fully emerged and stopped torturing me by that time. Insha-Allah...

-gabbana-

8 Caci Maki Puji Muji:

ed 27/05/2009, 06:18  

subhanallah, kene bersabar, in fact, i was experiencing the same thing, hahaha, my foot was swelling and it was very very painful, and i was handicapped for almost a week, i couldnt even walk, and i just got back my foot very very very recently, even the pain still persist, ....yet NHS din do anything to help me...... senyum je laa penawar sakit : )

gabbana 27/05/2009, 06:27  

aiyo, what happened...?? siannye... how r u now..? Seriously NHS tak bwat pape...? Hhhmmm..

wan halimahtun 27/05/2009, 06:36  

Adam, believe it or not..I havent registered myself for NHS and we've been here for nearly 2 years..MMg berani tahap kamikaze la..(ija included, sbb dia pun tak register..haha)..goodluck with ur gigi bijak..sakit itu kifarah dosa..iA

additional info: do you know that sakit gigi goes second in the ranks of sakit-sakit badan..the first in line is labour pain..naik satu je rank, u dah sama thp cam sakit bersalin..haa....takot tak?

Ust Fadly South East London (UFSEL) 27/05/2009, 06:53  

That's why I love UK!!!

Anonymous 27/05/2009, 07:38  

salam..
semoga sempat sembuh adam..
huhuhu

dari pulau lain,
akuinginkesyurga

gabbana 27/05/2009, 12:12  

woah didi, 1st time comment..! ;)oh, knapa tak register...?? mana la tau nnt jatuh lubang ke, kna langgar ketapi ke (nau'zubillah..), xde la kelam kabut br nak daftar! hehe.. tau tau. mmg ada hadith pasal sakit gigi nih..! thanx neways!

pali, hujan batu di negara sendiri.. :P

anonymous, terima kasih. =)

kaukumemu 29/05/2009, 06:36  

hmmm... the other time i called NHS DIrect, the nurse called me 4 hours later.

and what did she tell me? go take paracetamol, it should subside in a few days. :(

gabbana 29/05/2009, 12:09  

hohoh.. maybe i unintentionally made it sounded so great and all...!

but yeah, there are lotsa complaints about NHS as well!

but one thing for sure, they did help me a lot when i needed it most! ;)

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"Sesungguhnya Allah membeli dari orang-orang mukmin, baik diri mahupun harta mereka dengan memberikan syurga kepada mereka. Mereka berperang di jalan Allah; sehingga mereka membunuh atau terbunuh...

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-At Taubah, 9:111

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